The New Rules of Engagement – Special Guest Speaker Nate Brown

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July 26, 2016 @ 11:00 am – 1:00 pm
DaVita, Inc
5200 Virginia Way
Brentwood, TN 37027

Top Fun – The New Rules of Engagement
Grab your aviators and join the Support Industry elite as we learn how to engage our top customer service talent. Have you given your employees a good reason to not only stay, but to perform at their highest level? We all know the cornerstone of the customer experience is the employee experience. As leaders, it is our job to create a compelling atmosphere your staff can be proud of. This session will give you the tools and knowledge you need to create a service environment worth sticking around for!

Your roadmap to engaged employees:
Creating a Foundation of Trust – Before any new program or initiative can be successful, the leader must design an ecosystem of trust and sincerity. Authentic relationships with co-workers act like superglue for employee retention. Learn the communication techniques to build trust and the common pitfalls to avoid.

Give Them a Story to Tell – The service center can be a soul-sucking place to work. It can also be extremely exciting and rewarding. The difference is the culture that leadership creates. By using gamification techniques and other intrinsic motivators, you can give your employees something to talk about. Learn the strategies used by UL to drastically reduce employee turnover and change the culture of our service center.

Eliminate the De-motivators – One of the primary reasons great customer service professionals leave is due to repetitive problems that are never resolved. Learn how to identify such de-motivators and properly lead a change initiative to eliminate them.

These and other learnings from this session will be just the ticket needed to take your employee experiences to the next level. Be sure to get a seat in this exciting session before the pattern is full!

Eventbrite - The New Rules of Engagement

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