Happening in Music City & Around
George Orwell predicted our future in 1984. Prince partied like it was 1999. Melissa Etheridge wanted to wake up in the year 2001. Marty McFly went all the way to 2015. And here we are already in 2017! Time does fly! Our year opened with a celebration of excellence where we named the Helpdesk[…]
Each year HDI embarks on a journey to identify the cream of the crop, star performing professionals in the tech support industry. The Analyst of the Year/Desktop Support Technician of the Year competition is an opportunity for HDI member organizations to showcase their talent acquisition and development programs on a global stage! Nominations to the[…]
I have had the opportunity to talk to people delivering customer support in many different industries from waste disposal to global consulting. In several cases I have been told “We are not a Call Center”. I heard that recently from someone who provides 24×7 telephone support, answering many thousands of calls monthly, and creates business[…]
Separate work and personal life. Pay the most. Reward and punish by using the carrot and the stick. We are all familiar with these “old rules” as they defining attributes in many of our careers. Luckily for us, “the times they are a changing.” Life as a corporate citizen will never be the same. As[…]
Also posted on ICMI.com. This is entirely for fun, but it may help reveal some qualities that you want to look for in your next CSR hire! Exciting news! The Fantasyland help desk is growing. A position was just opened, and several of your favorite customer service pros have referred their top candidate. One catch[…]
Expectation vs. Reality: Exceeding Customer Expectations Luke Keultjes Each one of us is a customer. In some way, and in some form, we have all purchased goods or services. Daily, we interact with people who are the faces for the companies they represent. The cashier at the gas station, the stock person at the[…]
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Technical service and support professionals love HDI because it provides them with a profound sense of community.
At 150,000 people strong, HDI is a community built by industry peers and leaders that gives you the resources, knowledge, and drive to be great at what you do.
In 1989, HDI became the first membership association and certification body created for the technical service and support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better connect with customers, and that’s just good business. We do this by:
Facilitating collaboration and networking
Hosting acclaimed conferences and events
Producing renowned publications and research
Certifying and training thousands of professionals each year