HDI Music City is Still Here!
In grateful appreciation for the community’s patience and interest, HDI Music City is hosting a Winter Social at Cool Springs Brewery from 5-7 pm on December 6th, 2018! Please join us to spend a little time rubbing elbows, comparing notes, and sharing stories with other practitioners of IT Service Management and Technology Support in the[…]
What a great event at Lee Company (Nashville, TN) on 27 Sep! Many thanks to our gracious host for providing such an awesome venue. Thanks also to Moe’s Original Bar B Que – Cool Springs for a delicious lunch. A BBQ joint where the sides are equal stars is pretty amazing!! Congratulations to Bill, Bryan,[…]
Thursday, September 27th 11:00 AM – 1:00 PM at Lee Company HQ, Franklin With Featured Guest Speaker, Jason Wischer Do you want to better connect with the people you work with every day? This thought-provoking session will show you how to make powerful connections with your team, your manager, your peers, and even your customers![…]
What do we bring?
Stagnation begets failure - it really is that simple.
In today’s world of business if you are not changing, advancing, responding to the market, then you wither away. Consider some big-name examples of companies that were ubiquitous and are now struggling or gone. Remember Woolworth’s, Wards? Been to a BlockBuster Video store lately? Listen to your customer, change the model, and make yourself timeless.
To do this you MUST seek and respond to feedback and quite often admit that you do not have all the answers. Be honest – if you know how to do it better, why aren’t you already doing it better? One terrific benefit of having a network is being able to learn from others who have seen what you are looking at today. Customer Satisfaction dropping? That has happened before. Occupancy rates inconsistent? I know people who have seen that. Do you need to justify a software purchase to senior leadership? That has happened frequently.
At the largest industry conferences (ICMI Contact Center Expo and Conference, HDI Conference & Expo, itSMF/HDI FUSION) recognized industry experts share their knowledge and experiences just like the ones you are facing today. HDI is an organization of people who have been through these experiences and are ready to share!Your Music City HDI brings those experts to locations around Nashville to help our community grow.