Support Professionals of Nashville and Middle Tennessee

Latest News

Happening in Music City & Around

Mission & Vision

Our Mission

To elevate the customer experience through the development of the support industry in Middle Tennessee.

Our Vision

Our membership group harnesses the power of community by creating opportunities to collaborate as support professionals.

Passionate About Our Community

Chapter Officers

Steve Antes
President
Delivering custom support solutions for many years and self-proclaimed customer service madman.
Nate Brown
VP Communications
One of ICMI’s Top 50 Thought Leaders to Follow on Twitter in 2016!
Peter Bell
VP of Programs
First past president, committed to the industry, the community, and you!
Tim Kelly
VP of Finance
Technologist, leader, and coach!
Gerry Barber
Chapter Advisor
Servant Leadership says all you need to know about Gerry. But a more detailed bio is on our details page anyway!
Laura Edwards
Chapter Advisor
The heart of our board!

Brought to You By

Sponsors enable us to bring the quality programs we do!

About HDI

Technical service and support professionals love HDI because it provides them with a profound sense of community.

At 150,000 people strong, HDI is a community built by industry peers and leaders that gives you the resources, knowledge, and drive to be great at what you do.

In 1989, HDI became the first membership association and certification body created for the technical service and support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better connect with customers, and that’s just good business. We do this by:

Facilitating collaboration and networking

Hosting acclaimed conferences and events

Producing renowned publications and research

Certifying and training thousands of professionals each year