Happening in Music City & Around
Also posted on ICMI.com. This is entirely for fun, but it may help reveal some qualities that you want to look for in your next CSR hire! Exciting news! The Fantasyland help desk is growing. A position was just opened, and several of your favorite customer service pros have referred their top candidate. One catch[…]
Life is a series of opportunities to grab the brass ring (does anybody still know what that means??) and as I grew up hearing, when opportunity knocks, you answer. Another of those moments has presented itself to me. At the beginning of the year the company I was with made some structural adjustments that resulted[…]
I saw a post in an online game last week that made me pause and think about our industry. Unless you have been living under a rock you have seen a Game of War commercial with Kate Upton orMariah Carey. They are on TV, in online games, in web banners, and magazines, both electronic and[…]
Luke Keultjes, Client Services Engineer for LifeWay Christian Resources and member of HDI Music City has been selected to speak at the upcoming Fusion conference held this year in New Orleans, Louisiana. Luke will be speaking as part of the Expert Focus track where he will share his insight on connecting with customers[…]
Expectation vs. Reality: Exceeding Customer Expectations Luke Keultjes Each one of us is a customer. In some way, and in some form, we have all purchased goods or services. Daily, we interact with people who are the faces for the companies they represent. The cashier at the gas station, the stock person at the[…]
In my world, I am reminded about the importance of customer service agent training every day. My clients are from different backgrounds, industries and geographies, however they all share a common goal for their companies: delivering the best customer service in their market. To begin with, it requires hiring the right individual. We all know[…]
Mother’s Day is that time of year to celebrate the ladies in our lives that make everything better. Despite the usual hectic schedule, I started to plan for this occasion as early as possible. I make reservations for the traditional Mother’s Day brunch, I place an order for the flowers and I purchase a few special[…]
Click here for full podcast audio Gerry was fortunate to learn a valuable lesson as a young leader that helped to change his path. Being an eager and confident leader he volunteered to lead a team in a business simulation as part of a leadership development program. Gerry thought he knew a[…]
From The Chapter President
The Results Are In
The results are in and it is my honor to address you as the new President of the Music City Local Chapter of HDI! Having been involved in the chapter for some time now I understand the commitment to community it takes to bring quality content to you and that is our primary purpose in being here. It is my great pleasure to introduce the HDI Music City board of directors:Read More...
Technical service and support professionals love HDI because it provides them with a profound sense of community.
At 150,000 people strong, HDI is a community built by industry peers and leaders that gives you the resources, knowledge, and drive to be great at what you do.
In 1989, HDI became the first membership association and certification body created for the technical service and support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better connect with customers, and that’s just good business. We do this by:
Facilitating collaboration and networking
Hosting acclaimed conferences and events
Producing renowned publications and research
Certifying and training thousands of professionals each year