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HDI Music City is taking time to learn a few new tunes. We’ll be back shortly with a brand new set! Please check regularly for our new website!!

 


Events

January 15th – Sourcing Rock Stars Through Social Media

NovaCopy Nashville
15 Lindsley Ave.
Nashville, TN 37210

Sourcing Rock Stars Through Social Media

Thursday, January 15th 6 – 8 PM
at NovaCopy Nashville

Dayna Steele How many open positions does your company have? Are you struggling to attract top talent? Are you finding it harder and harder to engage candidates and get your brand above the noise?

It’s no surprise that social recruiting is now the norm. According to Jobvite, 93% of recruiters use or plan to use social to support their recruiting efforts. But simply throwing your job postings out on LinkedIn or Facebook isn’t enough. The best recruiters market to different audiences through different channels to find, engage, and hire talent faster.

So how do you get the rock stars coming to you, instead of your competition? Join us for a drink, and listen as the witty, socially savvy and business-brained, Dayna Steele gives some advice on successfully sourcing rock stars through social media. She’s well known for providing real-life tips that you’ll use both in business and in your personal life. It’s a not to be missed discussion!

 

Dayna comes to Nashville from the great city of Houston. She’s an inspiring motivational keynote speaker and entertaining corporate emcee. She’s been called a pep talk from the deejay booth, much-needed business sense disguised as a rock show, and a woman with ridiculously sane advice. ABC News says Dayna’s philosophy is good old-fashioned success advice from rock and roll.  Readers Digest Magazine called her one of the 35 people who inspire us in a list that included Randy Pausch, Maria Shriver, and Harrison Ford. And, she writes books about the attainment of success – visit Amazon.com to see her titles.

And don’t forget to tweet using #SMCNash #RecruitRockstars and give social media love to our friends and hosts for the evening at @HDImusicCity@DaynaSteele, and @SMCNash.

About HDI:

HDI is the professional association and certification body for the technical service and customer support industry. HDI believes in facilitating education, collaboration, and networking through acclaimed conferences and events, renowned publications and research, and training of thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services. HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends. The HDI Music City chapter serves the local Nashville and Middle Tennessee market. Visit HDI’s website: www.hdimusiccity.com.

Thank you to our event hosts NovaCopy, sponsors, speakers and organizers!
 
Connect with NovaCopy: Facebook | Twitter | LinkedIn

Sponsors

HDI Premier Awards Sponsor: Robert Half Technology

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HDI proudly acknowledges Robert Half Technology as the exclusive sponsor of the HDI Awards program. Robert Half Technology has held this sponsorship since 2004, and since this time has given award finalists the opportunity to be honored as leaders within the technical service and support industry, attend the industry’s leading conference, understand more about their industry, and network with peers from around the globe.

With more than 100 locations in North America and Europe, Robert Half Technology is a leading provider of technology professionals for initiatives ranging from web development and multiplatform systems integration to network security and technical support. Robert Half Technology offers online job-search services at www.rht.com.

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Our IP Telephony solutions offer the most open design and flexibility found in converged technology today and are delivered on a Windows 2003/2008 platform.

Standard and advanced features include Unified Communications and CollaborationAutomatic Call DistributionAuto-AttendantCall RecordingInteractive Voice ResponsePredictive DialerReal-time AnalyticsProcess Automation, and more.

Download AVDS Datasheet

Additional Benefits
Emphasis on Customer Care
Highly trained in-house Programmers
Extensive Experience in Computer Telephony Integration
Certifications include MCSE, MCSD, CCNA, CCNP, and CNE

Products represented by AVDS are manufactured from industry leaders such as Interactive Intelligence, Inc.IBMMicrosoft and Vidyo.

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With more than 390,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems.

Oracle engineers hardware and software to work together in the cloud and in your data center–from servers and storage, to database and middleware, through applications. Oracle systems:

  • Provide better performance, reliability, security, and flexibility
  • Lower the cost and complexity of IT implementation and management
  • Deliver greater productivity, agility, and better business intelligence

For customers needing modular solutions, Oracle’s open architecture and multiple operating-system options also give customers unmatched benefits from best-of-breed products in every layer of the stack, allowing them to build the best infrastructure for their enterprise.

If you are new to Oracle, a returning customer, a Sun customer, or you are starting a new installation, the following pages will show you how Oracle can make your implementation faster, your team more effective, your marketing more productive, and your return on investment higher. If you are a current Oracle customer, please take a moment to get reacquainted with our services.


Member Awards

HDI Analyst of the Year

HDI introduced the HDI Analyst of the Year Award in 2004. Each year, HDI works jointly with the HDI local chapters to identify and award the industry’s top first-level support analyst. Support analysts who are nominated at the local chapter will have an opportunity to compete with their peers locally, regionally, and globally for this prestigious award.

The nominator presents to the local chapter a personal business profile of the nominee, including specific attributes that demonstrate the nominee’s understanding of industry standards, commitment to excellent service, and record of consistently exceeding performance objectives.

The winners from each of HDI’s five local chapter regions are invited to participate in the HDI’s Analyst of the Year Awards festivities held during the HDI Annual Conference & Expo. Robert Half Technology, the premier sponsor, provides each regional winner’s conference registration.

For more information on this award or the nomination process, contact Kerri Hanna at 719.268.0327.

Guidelines and criteria for the HDI Analyst of the Year Award

Nominate a person for this award

Nomination form (Word document)

Please use this word document while working on your nomination. Nominations must be submitted using the online form below unless otherwise determined by your local chapter.

For the Analyst of the Year award deadline, please check with your local chapter, as deadlines vary by group. To find your local chapter’s contact information, please click here.

Desktop Support Technician of the Year

The HDI Desktop Support Technician of the Year Award was introduced in 2011. Each year, HDI will work jointly with HDI local chapters to identify and recognize the industry’s top desktop support technician. Desktop technicians nominated at the local chapter level will have an opportunity to compete with their peers locally, regionally, and globally for this prestigious award.

Each nominator presents to the local chapter a personal business profile of the nominee, including specific attributes that demonstrate the nominee’s understanding of industry standards, commitment to excellent service, and record of consistently exceeding performance objectives.

The winners from each of HDI’s five local chapter regions are invited to the HDI Annual Conference & Expo, where the winner of the HDI Desktop Support Technician of the Year will be announced. Robert Half Technology, the premier sponsor for this award, provides each regional winner with one conference registration package.

For more information on this award or the nomination process, contact Kerri Hanna at 719.268.0327.


About HDI

A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services. Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends. Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries.


Training

HDI is the leading resource for support center and help desk training, emerging trends, and best practices. Established by an international panel of industry experts and practitioners, HDI certification standards outline the industry’s best practices and guide IT support professionals toward excellence. HDI has certified more than 50,000 service and support professionals since 1999.

Public Classroom

HDI offers our most popular courses throughout North America in major metropolitan areas. View the course calendar.

  • Network with your peers from other support centers.
  • Maintain adequate coverage in your center by staggering training dates.
  • Stay focused on learning by being out of the office.
  • Structured discussions facilitate networking and learning from real-world experiences.

Request More Info

Onsite Training

HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

  • Launch a major organizational change initiative to improve service quality and efficiency.
  • Control class size and pick training dates that accommodate your business schedule.
  • A pre-event conference call with the instructor to understand your organization’s key issues or concentrate on your specific pain points.
  • With groups of eight or more, onsite classes are more cost effective than public training.

Request More Info

Online Courses

Participants can log on to these Web-based courses anytime, day or night, for 12 weeks from the registration date. Any call center, help desk, or service desk professional can easily fit this independent learning experience into his or her schedule.

  • Learn virtually anytime, anyplace, and at any pace.
  • Online training is the most cost effective means for employees to achieve certification particularly for companies with remote employees or multiple office locations.
  • Ramp up employees quickly. Courses can be activated in as short as 24 hours.

View the Online Course Demo to learn more about the self-paced learning option.

Virtual Classroom

These scheduled courses provide participants with live, instructor-led training delivered by HDI Faculty. Using web conferencing software and an audio conference bridge, participants can interact with the instructor without ever leaving their desk.

  • Minimize the impact on your daily schedule by only training two hours a day for three days.
  • Learn only what you need with targeted, topic-specific courses.
  • Ask questions and interact with the instructor.

Blended Learning

Combines the advantages of self-paced, online training with the virtual classroom. Participants complete the assigned units of self-paced, online training prior to each of the three, two-hour sessions of instructor-led, virtual classroom sessions utilizing web conferencing software and an audio conference bridge allowing participants to interact with the instructor.

  • Self-study can be done anytime at the individual’s pace.
  • Instructors share real-world experiences, examples, and facilitate participants’ interaction.
  • Eliminate travel costs, including time away from the support center.

Certified Instructor Program

HDI can certify your in-house instructor to deliver HDI courses to your staff. Afterwards, simply purchase student kits as training is scheduled. Each kit includes official HDI courseware and a certification exam. This program is ideal for companies training more than 50 people and those that include HDI training and certification in their new hire programs. Contact an account manager for more information.

  • Learning is facilitated by someone who knows your business intimately.
  • Your instructor can customize specific areas to improve comprehension (e.g. show actual company reports).
  • You control your company’s training schedule.

Learn more


Chapter Officers

Chapter President: Peter Bell

Peter2

president@hdimusiccity.com

VP Finance: Steve Antes

vpfinance@hdimusiccity.com

VP Programs: 

VP Membership & Events: Nate Brown

vpevents@hdimusiccity.com

vpmembership@hdimusiccity.com


Mission & Vision

Our Mission

Our vision is to be the value added industry association providing leadership, education, and networking for all support professionals and suppliers in Middle Tennessee.

Our Vision

Our membership group harnesses the power of community by creating opportunities to collaborate as support professionals.

Mission Objectives

Promoting professional development and recognition

Providing regular chapter events with high value content

Sharing industry best practices

Remaining vendor neutral


Join HDI

At HDI, we know what it’s like to want to reach the next level in your career, to need to have access to a strong base to build a professional network, and find a reliable place to turn to when you need the most current industry information and resources.

Fortunately, HDI offers various levels of membership to help you achieve those goals, including a vast array of resources designed exclusively for the advancement of the technical service and support industry, and its practitioners!

The benefits of HDI membership include:

No matter your budget and needs, HDI has a membership level that will fit your unique circumstances and requirements!

Take a peek at the tremendous value that HDI member benefits have to offer. Whether your goal is to grow with your career, build a network of like-minded peers, or keep up with the latest trends in the industry, HDI Membership has what you need.

Become an HDI Member